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Remote Support via AnyDesk: Procedure & Safety

When diagnosing complex local workstation issues (such as local printer redirection, browser certificate errors, or email client configuration), a 1it.pro technical specialist may connect remotely to your computer.

We utilize AnyDesk for encrypted, supervised remote desktop sessions where you retain complete visibility and control.

1. Safety Principles of Remote Support​

  • Full Real-Time Visibility: You see the specialist’s cursor on your screen at all times.
  • Immediate Session Termination: You can disconnect the session at any moment by clicking End or closing the application.
  • Zero Permanent Access: The specialist cannot reconnect without your explicit manual confirmation for each session.
  • Verified Communication: 1it.pro specialists only request a connection within your established project Telegram group or official support email ticket.

2. Launching a Support Session​

[ Download Official Client ] ──> [ Share 9-Digit ID ] ──> [ Click "Accept" ] ──> [ Supervise & End ]

Step 1: Download the Official Client​

Download the free portable client directly from the official website: anydesk.com.

Security Warning

Never download remote desktop software from third-party links or unsolicited search ads. Always verify the domain is anydesk.com.

Step 2: Share Your Workstation ID​

  1. Open the AnyDesk application.
  2. Locate the 9-digit number displayed under "This Desk" (or "Your Address").
  3. Send this ID to your assigned specialist inside your dedicated project chat.

Step 3: Authorize the Connection​

  1. When the specialist connects, a prompt appears on your screen showing the specialist's verified identifier.
  2. Review the requested permissions and click Accept.
  3. Keep the session window open while the specialist performs the requested setup.

Step 4: Terminate the Session​

  1. Once the task is finished, click the red End button.
  2. Exit the AnyDesk application from your system tray to completely close the connection listener.

3. Platform-Specific Permissions​

On macOS (Apple Mac / MacBook)​

macOS requires explicit operating system permissions before an external app can interact with your desktop:

  1. Open System Settings ──> Privacy & Security.
  2. Screen Recording: Toggle ON for AnyDesk.
  3. Accessibility: Toggle ON for AnyDesk.

On Linux Workstations​

If you are running modern Ubuntu with Wayland, desktop sharing may require selecting X11 at login. Your specialist will guide you during the scheduled session if applicable.