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Frequently Asked Questions (FAQ)

Short, practical answers to common client questions before ordering, during launch, and while operating your system.

Pre-Launch & Ordering​

What do I actually receive in the OneWindow package?​

You get a turnkey system designed for your business:

  1. A fast, modern website accessible on your domain;
  2. A private administrative panel (yourdomain.com/admin) to update your text, prices, operating hours, and photos independently;
  3. Direct notification delivery of all website enquiries into your team's Telegram chat;
  4. A mini-CRM database listing every enquiry with status tracking and owner assignment (in Business and Pro packages).

Where is our business data stored, and who owns it?​

Your data belongs strictly to you. Enquiries, customer lists, and website content are stored in an isolated database on your European cloud installation (or on your own private hardware if you choose a Private Station). We do not lock you into third-party site builders or sell your customer data.

What are the ongoing costs after launch?​

There are two regular costs:

  1. Monthly hosting and maintenance: €29/mo (Start), €49/mo (Business), or €89/mo (Pro). This covers managed European cloud servers, daily automated database backups, SSL security certificates, and platform maintenance.
  2. Annual domain name renewal: Typically €10–€25/year, paid directly to your chosen domain registrar.

How quickly will my website and system go live?​

Target launch timeframe for standard OneWindow packages is 7–14 business days. The countdown begins once your team provides the required texts, service prices, logo, and domain access.

Daily Operations & Management​

Can I change prices and texts myself without paying a developer?​

Yes. Your administrative panel (/admin) allows you to edit operating hours, telephone numbers, addresses, price lists, and service descriptions at any time. Changes publish to your website immediately upon clicking Save.

What happens when a visitor submits a contact form?​

  1. The visitor sees an immediate confirmation message on screen.
  2. The enquiry is saved in your website database under the Leads & Inquiries section of your admin panel.
  3. Your managers receive an instant notification in Telegram containing the customer's name, phone, email, and message.
  4. Your team opens the admin panel to assign an owner and mark the next action (e.g., "Called, appointment booked").

Can we add online bookings, multiple languages, or AI later?​

Yes. You can start with the Start package and upgrade to Business (to enable online bookings and CRM) or Pro (for multiple languages and reviews) as your business expands, without rebuilding your website from scratch.

How is AI integrated, and does it reply automatically?​

In our AI solutions and 1Desk inbox, AI acts as an assistant, not an uncontrollable bot. It prepares draft answers based on your approved documents or answers standard questions. When an enquiry is complex or requires a booking commitment, the conversation is routed to a human operator.

What should I do if an error occurs or a notification is missed?​

  1. Check your admin panel under yourdomain.com/admin to confirm the lead is recorded in the database.
  2. If the issue persists, review our Troubleshooting Guide or submit an incident report via Contact Support.