Managing Online Bookings in OneWindow
The Online Bookings module is included in OneWindow Business and Pro packages. It allows your clients to choose a specific service, pick an available date and time slot directly on your website, and submit their booking without endless back-and-forth phone calls.
How It Works for Your Customers
- Service Selection: The customer visits your booking page and selects the desired service from your catalogue.
- Calendar Slot Selection: The customer sees available dates and time slots based strictly on your configured operating schedule. Unavailable or already-booked slots are automatically greyed out.
- Contact Submission: The customer enters their name, phone number, and any special notes.
- Instant Confirmation: The customer sees an on-screen booking confirmation, and your team immediately receives the appointment in Telegram and in the admin panel.
Managing Your Schedule in the Admin Panel
To view and manage customer appointments:
- Log into your admin panel:
https://yourcompany.com/admin. - In the navigation sidebar, click SCHEDULING ──> Calendar & Bookings.
- You can toggle between Day View, Week View, and List View.
Key Booking Actions:
- Confirming an Appointment: Click on the appointment card to verify customer details.
- Rescheduling: If a client requests a different time, open the booking card, select the new available slot, and click Save.
- Cancelling a Booking: Open the booking, set the status to "Cancelled", and record the reason in the internal notes field.
Configuring Booking Parameters
During onboarding, 1it.pro configures your booking engine according to your business rules:
| Parameter | What It Controls | Example |
|---|---|---|
| Slot Duration | The standard time length allocated per appointment. | 30 minutes, 45 minutes, or 60 minutes. |
| Operating Hours | When appointments can be booked per weekday. | Monday–Friday 09:00–18:00; Saturday 10:00–15:00. |
| Buffer Time | Gap between appointments for room preparation or cleaning. | 10–15 minutes between slots. |
| Booking Window | How far into the future clients can book appointments. | Up to 14 or 30 days in advance. |
| Timezone | The local timezone applied to all appointment slots. | Europe/Warsaw, Europe/Kyiv, Europe/Berlin. |
In OneWindow, booking slots are reserved based on your calendar availability. If your clinic or practice requires a receptionist to manually speak with every patient before confirming (the specialized FrontDesk AI model), notify your project lead so we configure manual approval mode.
Next step: See how website performance and lead counts are monitored in Reports and Numbers.