How to Use the 1it.pro Client Guide
Welcome to the 1it.pro client documentation. This portal is designed for business owners, operational managers, reception teams, and content editors. You do not need an engineering background to understand how your system works or how to run daily tasks.
What this portal is (and what it is not)
To avoid confusion between different web addresses, keep these distinctions in mind:
| Environment | Purpose | Who uses it | Address |
|---|---|---|---|
| Client Knowledge Base (this site) | Public documentation, setup guides, acceptance checklists, and operational FAQs. | Anyone preparing for launch or looking up how to perform a task. | 1it.pro/docs/ |
Your Business Admin Panel (/admin) | Private working interface installed on your website for editing texts, hours, prices, managing bookings, and processing incoming leads. | Business owner, content editor, reception/manager. | yourcompany.com/admin |
| CRM / Communications Workspace | Dedicated operational interface for lead pipelines, tasks, follow-up, or messaging inboxes (1Desk). | Sales reps, support operators, team leads. | Provided during onboarding (e.g., crm.yourcompany.com) |
This documentation site is public. It does not contain your business passwords, customer database, or API keys. Your operational systems are separate and protected by your own authentication credentials.
Who this guide is for
- Business Owners: Review package scope, budget planning, legal baselines, and project handover checklists.
- Office Managers & Administrators: Learn how new enquiries arrive, how to update prices and operating hours, and how to track next actions in CRM.
- Support & Sales Operators: Handle customer messages, understand human-in-the-loop AI assistance, and resolve typical issues.
- Technical Representatives (if applicable): Review hosting parameters, backup schedules, and integration boundaries without internal clutter.
Two ways to use this portal
1. "I am preparing a new project"
If you are evaluating 1it.pro solutions or have just signed a project agreement:
- Start with the Services Overview to understand what each package delivers.
- Complete the Client Brief and prepare your assets with Materials & Access.
- Review the Project Roadmap and Budget Planning.
- Inspect the Acceptance and Handover Checklist to know exactly how delivery is verified.
2. "I already have an active installation"
If your website or system is already running:
- Go directly to your product guide:
- OneWindow Guide for editing content, prices, and processing enquiries.
- CRM Workflow Guide for managing leads, assignments, and follow-ups.
- AI Solutions for knowledge search and pilot assistance.
- 1Desk for the omnichannel customer inbox and operator handoff.
- Private Systems for on-premise hardware stations.
- If you encounter an error or need a change, check Troubleshooting or Contact Support.
Legal and Operational Framework
1it.pro operates officially as an EU entity registered in Poland (Serhii Shypylov JDG, NIP: 5242983865). We adhere to European data protection standards (GDPR) and provide transparent B2B invoicing (Faktura VAT).
Next step: Explore the Services Overview to match your business requirement with the right solution.