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Troubleshooting OneWindow: Common Scenarios

When something unexpected occurs, you do not need developer tools or database commands to diagnose the issue.

Follow the safe self-check steps below to resolve common problems or collect the right information for technical support.

1. I Cannot Log Into My Admin Panel​

Possible Causes & Checks:

  1. Wrong Web Address: Ensure you are opening https://yourcompany.com/admin (on your company domain). Do not attempt to log into tech.1it.pro or 1it.pro/admin.
  2. Caps Lock & Keyboard Language: Passwords are case-sensitive. Check whether Caps Lock is on or an unexpected keyboard layout is active.
  3. Password Lost: If you cannot recall your password, contact 1it.pro technical support via your dedicated Telegram chat. We will issue a secure one-time password reset link after verifying your identity.

2. I Saved a Change in Admin, but the Site Shows Old Content​

Possible Causes & Checks:

  1. Local Browser Cache: The server updates immediately, but your browser may be serving a previously cached copy of the page.
    • On Windows: press Ctrl + F5.
    • On Mac: press Cmd + Shift + R.
  2. Test in Incognito Mode: Open an Incognito/Private window (Ctrl + Shift + N / Cmd + Shift + N) and visit your website. If the change appears in Incognito, your server has updated correctly.
  3. Did You Click Save? Return to Landing Content in /admin to verify that the Save Changes button was clicked and the green confirmation appeared.

3. A Customer Submitted a Form, but No Telegram Alert Arrived​

Possible Causes & Checks:

  1. Check the Admin Panel First: Log into /admin and open CRM & SALES ──> Leads & Inquiries.
    • If the enquiry is in the list: The website form and database worked perfectly. The issue is with Telegram notification delivery (e.g., the Telegram channel was muted, or the bot was stopped).
    • If the enquiry is missing from the list: The customer may not have clicked submit or closed the tab before completion.
  2. Check Telegram Bot Permissions: Verify that the 1it.pro notification bot has not been blocked or removed from your notification group.

4. The Website Form Displays an Error on Submission​

Possible Causes & Checks:

  1. Required Fields: Ensure all required fields (Name, Phone number or Email) were entered.
  2. Aggressive Browser Extensions: Certain aggressive browser ad-blockers or privacy add-ons block standard form submission scripts. Try testing from another browser or device.
  3. Internet Connectivity: Verify that your internet connection is active.

5. A Feature (Like Bookings or Multi-Language) is Missing​

Possible Causes & Checks:

  • Feature availability is tied directly to your package tier:
    • Online Bookings & Mini-CRM: Included in Business and Pro packages (not in Start).
    • Customer Reviews & Additional Languages: Included in Pro (not in Start or Business).
    • If your business needs these features, contact your project manager to upgrade your tier.

What Information to Collect Before Contacting Support​

If a problem requires technical assistance, please collect this safe summary (without sensitive data):

  1. Exact Page URL where the issue occurred (e.g., https://yourcompany.com/contact).
  2. Date and Time of the event.
  3. Screenshot of the error message on screen (ensure no customer credit card numbers or private passwords are visible).
  4. Device & Browser used (e.g., iPhone Safari or Windows Chrome).

Next step: Submit your incident report via our Contact Support page.