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Terms of Service

Last Updated: November 10, 2026

This Agreement (hereinafter — "Agreement") is concluded between Serhii Shypylov (Sole Proprietor / JDG), registered under the laws of Poland (NIP: 9571175402, REGON: 528574100), hereinafter referred to as the "Contractor", and any individual or legal entity accepting the terms of the Agreement by commissioning or using the Services (hereinafter — "User" or "Client").

1. Definitions​

  1. Services: Professional work in web development, CRM integration, 1Desk omnichannel desks, AI pilots, and private system management provided by the Contractor.
  2. Website: Web resources of the Contractor, including 1it.pro, tech.1it.pro, and authorized subdomains.
  3. Parties: Contractor and Client collectively.

2. Subject of the Agreement​

2.1. The Contractor agrees to provide Services in accordance with the Client's individual orders, and the Client agrees to accept and pay for these Services. 2.2. The specific scope of deliverables, milestones, deadlines, and pricing are set out in commercial Invoices, Statements of Work (SOW), or project specifications, which form an integral part of this Agreement.

3. Rights and Obligations​

The Contractor agrees to:​

  • Provide Services professionally and within agreed project timelines.
  • Maintain strict confidentiality of Client data in compliance with our Privacy Policy.
  • Inform the Client of project progress upon request.

The Client agrees to:​

  • Pay issued invoices in a timely manner according to agreed payment terms.
  • Provide materials, design briefs, and delegated access necessary for delivery per our Materials and Access guidelines.
  • Not use the deliverables or software for unlawful or deceptive activities.

4. Invoicing and Payment Terms​

4.1. The cost of Services is determined on a fixed-price package or time-and-materials basis as agreed in the commercial quotation. 4.2. Invoices are issued in EUR, PLN, or other agreed currencies. 4.3. Standard payment methods include SEPA bank transfer (EUR), domestic transfer in Poland (PLN), and international SWIFT wire. 4.4. Monthly maintenance subscriptions are invoiced in advance for each billing period.

5. Intellectual Property Rights​

5.1. Client Deliverables: Exclusive commercial rights to the custom web assets, custom layouts, and content created specifically for the Client under this Agreement transfer to the Client upon full payment of the final invoice. 5.2. Pre-Existing Frameworks: The Contractor retains all rights, titles, and interests in pre-existing core software libraries, scripts, and open-core modules (including 1Desk, NaviBot, and ForgeOS foundations). The Client receives an irrevocable, non-exclusive license to operate such components within their project. 5.3. Portfolio References: The Contractor reserves the right to mention the Client's publicly launched website in agency portfolio materials, provided such mentions do not violate non-disclosure agreements.

6. Liability and Limitations​

6.1. The Contractor is not liable for indirect damages, lost profits, or data corruption caused by third-party infrastructure outages (such as cloud datacenter failures or upstream AI provider downtime). 6.2. The Contractor's total aggregate liability for any claims arising out of this Agreement is limited strictly to the amounts actually received by the Contractor from the Client for the specific affected Service during the preceding 3 (three) months. 6.3. The Contractor does not provide legal advice, licensed medical diagnoses, or registered investment advisory services.

7. Term and Termination​

7.1. This Agreement takes effect upon acceptance (settlement of an invoice or commencement of Services). 7.2. Either Party may terminate recurring monthly maintenance by providing 30 calendar days written notice. 7.3. Upon termination, the Client is entitled to request a complete database and asset backup pursuant to our Data Export & Offboarding Procedure.

8. Governing Law & Jurisdiction​

8.1. This Agreement is governed by the laws of the Republic of Poland. 8.2. All disputes that cannot be settled amicably shall be submitted to the competent civil court having jurisdiction over the Contractor’s registered seat in Gdańsk, Poland.

9. Contractor Details​

Serhii Shypylov (Sole Proprietor / 1it.pro)