Data Ownership, Export & Offboarding
At 1it.pro, we believe that you must retain complete sovereignty over your business data. We do not enforce vendor lock-in.
If you decide to migrate to an in-house team, transition to another provider, or archive a completed project, this guide outlines the structured handover procedure.
1. Data Ownership Principles
- Your Data Belongs to You: 100% of your business data — customer leads, inquiries, appointment records, CRM profiles, and uploaded media assets — is strictly your company's property.
- No Ransom or Hostage Fees: 1it.pro does not charge termination fees or release penalties for extracting your data. Standard handover costs, if any, are limited strictly to the actual engineering hours required for complex custom migration packages.
- Open Standards: Database records are exported using standard industry formats (PostgreSQL SQL dumps, CSV, JSON) that can be imported into any modern system.
2. What the Export Package Contains
Upon receiving an offboarding request, our engineering team prepares a comprehensive export archive:
| Data Component | Format | Description |
|---|---|---|
| Relational Database | .sql / .dump | Complete database schema and all table records (PostgreSQL). |
| Customer & Lead Records | .csv / .xlsx | Readable spreadsheets of inquiries, contact profiles, and appointment logs. |
| Media & Static Assets | .zip archive | All original images, banners, logos, and uploaded documents. |
| DNS & Configuration Data | .txt / .json | DNS record specifications and third-party configuration parameters. |
3. Step-by-Step Offboarding Procedure
[ 1. Request ] ──> [ 2. Final Snapshot ] ──> [ 3. Secure Handover ] ──> [ 4. Deprovisioning ]
Step 1: Formal Written Notice
Send a formal notice from the primary authorized email address to [email protected] (with your PM in copy), specifying the intended handover date.
Step 2: Final Backup Snapshot
On the agreed termination date, our engineers take a complete snapshot of your production database and media storage, ensuring zero data loss from ongoing operations.
Step 3: Secure Delivery & Verification
- The encrypted backup archive is shared via a secure, password-protected download channel.
- Encryption passwords are transmitted via an out-of-band communication channel.
- Your team has a 14-day window to download, verify, and restore the archive on your independent infrastructure.
Step 4: Deprovisioning & Access Revocation
Once you confirm safe receipt of the archive:
- Delegated access rights (domain DNS delegation, external API tokens) are transferred back or revoked.
- Server instances, staging containers, and temporary backup volumes are wiped in accordance with GDPR data deletion guidelines.
- Outstanding final invoices are settled, and the project is formally closed.