Maintenance, Change Requests & Invoicing
This guide clarifies what is covered under standard monthly maintenance, how billing works, and the procedure for requesting new features.
1. What is Included in Monthly Maintenance?
Our monthly maintenance fee keeps your website, admin panel, and integrations secure, updated, and continuously operational:
| Included Service | Description |
|---|---|
| Server & Hosting Infrastructure | Uptime monitoring, server resources, and CDN distribution. |
| SSL & Security Certificates | Automatic renewal of HTTPS encryption certificates. |
| Platform Maintenance | Security patches, core framework updates, and environment upgrades. |
| Routine Backups | Daily automated backups of your database and media files. |
| Operational Support | Answering administrator questions and triaging operational issues. |
| Minor Adjustments | Minor text updates or simple configuration fixes within reasonable monthly limits. |
2. What Constitutes a Change Request?
A Change Request (CR) is any work that falls outside routine maintenance and configuration:
- New Functional Modules: Adding an e-commerce checkout, custom CRM workflows, or multi-branch scheduling.
- Visual Redesigns: Changing the layout, visual branding, or typography of multiple pages.
- Third-Party Integrations: Connecting custom payment gateways, external inventory software, or non-standard APIs.
- Substantial New Content: Creating and structuring large new content sections or product catalogs.
3. The Change Request Process
[ 1. Request ] ──> [ 2. Scoping & Quote ] ──> [ 3. Approval ] ──> [ 4. Delivery & Review ]
- Submit Request: Describe your business requirement in your Telegram client chat or via email to
[email protected]. - Scoping & Fixed Quote: Within 1–2 business days, your PM provides a clear specification, fixed price or estimated hours, and estimated delivery timeframe.
- Written Approval: Development begins once you approve the quotation.
- Staging Review & Acceptance: We deploy the change to a preview environment for your testing and approval before publishing to live production.
4. Invoicing and Payment Terms
Invoicing Entity & Currency
- Invoices are issued by 1it.pro (JDG Serhii Shypylov, Poland, NIP:
9571175402). - Standard international contracts and invoices are denominated in Euros (EUR) or Polish Złoty (PLN).
- EU businesses registered for VIES receive reverse-charge VAT invoices (0% intra-community supply).
Payment Terms
- Monthly Maintenance: Billed in advance on a recurring monthly cycle.
- New Projects & Setup Fees: 50% deposit before kickoff, 50% upon successful acceptance test and production handover.
- Change Requests: Invoiced upon approval or milestone completion as agreed in the quotation.
- Accepted Payment Methods: SEPA bank transfer (EUR), Polish split-payment / standard transfer (PLN), or international SWIFT wire.