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1desk-operator: Mobile Client Guide

1desk-operator is the dedicated mobile application for iOS and Android that allows your team to answer customer inquiries on the move without being tethered to a desktop browser.

Why Use the Mobile Client?​

  • Real-Time Responsiveness: Receive immediate push notifications and respond to hot leads while away from the office.
  • AI Pause Control: Instantly pause automated AI responses in a specific chat when you step in to handle a conversation personally.
  • Multi-Server Support: Connect to multiple independent 1Desk instances from a single mobile interface.
  • Preserved Customer Context: View the customer's previous chat history, contact tags, and origin channel directly on your smartphone.

Getting Started: 5-Step Setup​

[ 1. Install App ] ──> [ 2. Add Server URL ] ──> [ 3. Log In ] ──> [ 4. Pick Channel ] ──> [ 5. Reply & Manage ]

Step 1: Install the Application​

Download 1desk-operator from the Apple App Store or Google Play Store (or install the private corporate build provided by your PM).

Step 2: Add Your Company Server​

Open the app and input your company's secure 1Desk server URL (e.g., https://desk.yourcompany.com). The app performs an automated health probe and confirms connectivity.

Step 3: Sign In​

Authenticate using your assigned operator credentials:

  • Corporate email address
  • Password
  • Two-Factor Authentication (TOTP 2FA) code if mandated by your company security policy.

Step 4: Select Inbox Channel​

Browse incoming active conversations across Telegram bots and website chat widgets.

Step 5: Respond & Toggle AI​

  • Type your reply and send directly to the customer.
  • Tap Pause AI in the top action bar to prevent automated bot interruptions while you conduct a personalized consultation.
  • Tap Resolve once the customer's question has been answered to archive the thread into your CRM.