1Desk Deployment Models & Plans
1Desk is engineered with an open-core architecture, giving businesses the freedom to choose between self-managed open-source deployment and turnkey managed operations.
Plan Comparison Matrix
| Capability | Community Edition (CE) | Managed Pro | Enterprise / Custom |
|---|---|---|---|
| Deployment Target | Self-hosted on your own VPS | Turnkey VPS managed by 1it.pro | Dedicated private cluster / On-premises |
| License & Code | Open-source core (GitHub) | Commercial Managed License | Enterprise License & Custom IP |
| Telegram Channel | Included | Included | Included |
| Website Chat Widget | Included | Included | Included |
| AI Tier-1 Engine | Self-configured (Dify/API) | Turnkey RAG knowledge base | Custom multi-agent LLM pipelines |
| CRM Integration | Community scripts (SeaTable) | Fully wired (1it CRM / SeaTable) | Custom ERP, EHR, or legacy database |
| Mobile App (1desk-operator) | Compatible | Compatible with push service | Custom branded mobile build |
| Updates & Security Patches | Manual git pulls | Automated and tested by 1it.pro | Dedicated staging & release window |
| Support & SLA | GitHub community issues | Dedicated Telegram PM & SLA | 24/7 priority SLA & incident response |
1. Community Edition (Free & Open-Source)
- Who it is for: Technical founders, system administrators, and developers who prefer full control and have in-house DevOps capability.
- Where to get it: Download and deploy from the public repository at GitHub.
- Hosting: Runs on any standard Docker-enabled Linux server.
2. Managed Pro
- Who it is for: Growing service companies and SMBs who want the benefits of automated lead intake and unified chats without managing servers.
- What 1it.pro provides: Server provisioning, domain mapping, SSL certificates, Dify knowledge base ingestion, CRM webhook setup, and daily operational monitoring.
- Support: Direct communication via your dedicated Telegram client group during European business hours.
3. Enterprise / Custom
- Who it is for: Regulated institutions (healthcare, legal, finance) requiring on-premises hardware, strict data residency, or bespoke ERP integration.
- Custom Integrations: WhatsApp Business API, Viber, custom CRM pipelines, and private local LLM clusters.
- Pricing: Quoted on a fixed-scope or milestone basis following an architectural brief.